Support Specialist Full Time

-Answer incoming calls and respond to customer’s emails efficiently and effectively while using your time management skills
– Ability to work swiftly and work within deadlines
– Ability to resolve customer complaints with great empathy
– Be Humble, Kind & Approachable
– Identify and escalate issues to supervisors
– Provide product and service information to customers
– Research required information using available resources
– Research, identify and resolve customer complaints using applicable
software
– Process orders, forms, and application
– Route calls to appropriate resources
– Document all call information according to standard operating procedures
– Recognize, document, and alert the management team of trends in customer
calls
– Follow up customer calls where necessary
– Upsell products and services
– Complete call logs and reports

Requirements
– Age 21 – 27
– Enthusiastic and proactive nature is a must

Interested candidates can send their CV to sandra@os- kwt.com