Customer Service Representative required Full Time

We’re Hiring! – Customer Service Representative

Location: Kuwait (Local Hiring Only)
Email your resume to hr@naifoodgroup.com.

Education & Background:
• High school diploma or bachelor’s degree preferred
• 2–5 years of customer service experience Technical & Functional

Skills:
• Handle customer interactions through calls, chats, and emails
• Log and manage tickets in CRM systems
• Follow established scripts, knowledge bases, and escalation procedures
• Process refunds and discounts as per company policy
• Update and verify information on food aggregators
• Assist with menu updates

Skills & Competencies:
• Analyze marketing impact on customer service tickets
• Track and report refund/discount trends and reasons
• Monitor repeat customer ratios across platforms
• Contribute to customer retention and churn reduction strategies If you have a passion for customer satisfaction and strong analytical thinking, we’d love to hear from you!

📩 Send your CV to hr@naifoodgroup.com