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IT Help Desk Support Specialist required Full Time
Key Responsibilities:
– Provide first-level technical support for hardware, software, and network issues.
– Respond to and resolve user incidents in a timely and professional manner.
– Document and track issues using a helpdesk/ticketing system.
– Install, configure, and maintain user PCs, printers, and software.
– Educate users on IT best practices and company policies.
– Escalate unresolved issues to system administrator or application specialist.
Qualifications and Skills:
– Diploma or Bachelor’s in IT or a related field.
– 1–2 years experience in technical support or IT helpdesk role. – Familiarity with Windows OS, Microsoft Office, and basic networking.
– Strong communication and customer service skills.
– Fluency in English and Arabic is a plus.
Send email to: career@alseedawifood.com