IT Technical Support Needed Full Time

Job Summary: The Office IT Technical Support role involves providing technical assistance and support to employees within an office environment. This position is responsible for diagnosing, troubleshooting, and resolving technical issues related to computer systems, software, hardware, and network connectivity.

Responsibilities:
 User Support: Provide timely and effective technical support to office employees experiencing hardware, software, and network-related issues.
 Troubleshooting: Diagnose and resolve hardware and software problems, including but not limited to computers, printers, phones, and other office equipment.
 Software Installation and Configuration: Install, configure, and update software applications as required by the users. Ensure proper licensing and compliance with company policies.
 Hardware Maintenance: Perform routine maintenance on computer systems, including updates, patches, and hardware upgrades.
 Network Connectivity: Troubleshoot and resolve network connectivity issues, including Wi-Fi, LAN, and internet connectivity problems.
 Data Backup and Recovery: Assist in implementing data backup and recovery procedures to prevent data loss. Restore data from backups when necessary.
 User Training: Provide basic training to employees on using hardware and software effectively. Assist in creating user guides or documentation for common technical tasks.
 Security Measures: Assist in enforcing IT security policies by implementing antivirus software, security updates, and user access controls.
 Remote Support: Provide remote technical support to off-site employees as needed, using remote desktop tools and phone support.
 Inventory Management: Keep track of office equipment and maintain an inventory of hardware and software assets.
 Collaboration: Collaborate with the IT team to resolve complex technical issues and participate in IT projects when necessary.
 Documentation: Maintain accurate records of technical issues, solutions provided, and troubleshooting steps taken.
 Vendor Liaison: Communicate with external vendors for equipment repairs, warranty claims, and technical support.

Qualifications:
 High school diploma or equivalent; Associate’s degree or higher in a relevant field is a plus.
 Proven experience (usually 2+ years) in a technical support role or a related position.
 Proficiency in troubleshooting hardware, software, and network issues.
 Familiarity with operating systems (Windows, macOS, Linux), productivity software, and office applications.
 Basic understanding of networking concepts (TCP/IP, DHCP, DNS) and protocols.
 Strong communication skills, both verbal and written.
 Customer-oriented attitude with a focus on providing excellent user support.
 Ability to work independently and collaborate within a team.  Problem-solving skills and a proactive approach to resolving technical issues. IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Qualified Candidates please submit your CV to the below email : people@alcantaraholding.com