Duties, Tasks, and Responsibilities
Support customers by answering Queries Regarding product .
Deal with customer feedback and general inquiries
Give customers service information including product and membership details
Process service and return transactions at the register in alignment with company’s100% customer satisfaction guarantee
Accept payment for goods, make change, and issue receipts
Identify, investigate and deal with customer issues accordingly
Tracking all e-commerce orders the delivery from start to end and ensure that product is delivered on time
Perform specialized transactions like, special orders, store mail-outs and special ticket sales
Maintain customer hold area by keeping the area organized and removing items that are beyond the hold dates
Process damaged goods in line with store policy. This may involve moving and pricing the item, or tagging
Inform customers of repair options in case of damage to goods bought, and complete repair processing
Follow disposal guidelines and document retention.
Requirements
Bachelor’s degree or equivalent Diploma
Must be knowledgeable in relevant computer applications
Must be able to type
Must be abreast of administrative procedures
Must have product knowledge
Should have 2 years+ customer service experience
Effective communication skills in Arabic and English
Must have 18 Visa Transferable
Arab nationals Only
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