customer service Full Time

Duties, Tasks, and Responsibilities

 Support customers by answering Queries Regarding product .
 Deal with customer feedback and general inquiries
 Give customers service information including product and membership details
 Process service and return transactions at the register in alignment with company’s100% customer satisfaction guarantee
 Accept payment for goods, make change, and issue receipts
 Identify, investigate and deal with customer issues accordingly
 Tracking all e-commerce orders the delivery from start to end and ensure that product is delivered on time
 Perform specialized transactions like, special orders, store mail-outs and special ticket sales
 Maintain customer hold area by keeping the area organized and removing items that are beyond the hold dates
 Process damaged goods in line with store policy. This may involve moving and pricing the item, or tagging
 Inform customers of repair options in case of damage to goods bought, and complete repair processing
 Follow disposal guidelines and document retention.
Requirements
 Bachelor’s degree or equivalent Diploma
 Must be knowledgeable in relevant computer applications
 Must be able to type
 Must be abreast of administrative procedures
 Must have product knowledge
 Should have 2 years+ customer service experience
 Effective communication skills in Arabic and English
 Must have 18 Visa Transferable
 Arab nationals Only